Shipping policy

1. Order Processing Time

  • All orders are processed within 1 to 3 business days after payment confirmation.

  • Orders placed on weekends or UK bank holidays will begin processing on the next business day.

2. Delivery Time

We work with reliable suppliers and logistics partners to ensure fast and secure delivery to customers in the United Kingdom.
The estimated delivery time is:

  • 4 to 8 business days after dispatch.

Note: Delivery times may vary slightly during peak periods, customs inspections, severe weather conditions, or unforeseen delays by the carrier.

3. Tracking Information

  • Your tracking number will be sent via email within 1 to 3 business days after shipment.

  • Tracking updates may take up to 48 hours to appear in the courier’s tracking system.

4. Shipping Costs

  • Most products include free shipping to the United Kingdom.

  • If a specific item has a different shipping cost, this will be clearly displayed on the product page before checkout.

5. Customs, Duties & Import Taxes

  • International shipments entering the UK may be subject to customs duties, VAT, or import taxes.

  • These charges, if applied, are the responsibility of the customer.

  • Elvoro is not responsible for delays caused by customs procedures.

6. Incorrect or Incomplete Address

  • Customers must provide a complete and accurate shipping address.

  • If an order is returned due to an incorrect or incomplete address, the customer may be required to pay a reshipping fee.

7. Split Shipments

  • Depending on item availability or supplier logistics, your order may arrive in multiple packages.

  • Items shipped separately may arrive on different days.

8. Delivery Delays

If your order exceeds the estimated delivery timeframe, please contact us so we can investigate the issue with the logistics provider and assist you until it is resolved.

9. Contact Us

If you have any questions regarding our Shipping Policy, feel free to reach us:
📧 elvoro.com@gmail.com